Store Policy
Customer Care
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Contact Information: If you have any questions, issues, or need assistance, please contact our customer support team at margauxbernard31@gmail.com. We are here to help!
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Response Time: Our customer support team strives to respond to all inquiries within 24-48 hours. Please note that response times may vary during holidays and weekends.
1. Technical Assistance
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Download Issues: If you encounter any problems downloading the ebook, please contact customer support immediately. Provide your order number and a description of the issue.
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Compatibility: Ebooks are available in formats compatible with most e-readers, tablets, and computers. If you experience any compatibility issues, let us know, and we will work to resolve them.​
2. Feedback and Suggestions
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Customer Feedback: We value your feedback and suggestions. If you have any comments or ideas to improve our Ebooks, please share them with us.
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Continuous Improvement: Your feedback helps us to continually enhance the quality and content of our ebook and customer service.
3. General Inquiries
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Information Requests: For general inquiries about our Ebooks, including content, features, and updates, please reach out to our customer support team.
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Additional Resources: If you need additional resources or recommendations related to learning French, feel free to ask. We are happy to assist.
Privacy & Safety
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Data Protection: We are committed to protecting your privacy and personal information. Any data collected during the purchase process will be used solely for order processing and customer support.
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Security Measures: We employ secure payment processing methods to ensure the safety of your financial information.
Wholesale Inquiries
1. Wholesale Opportunities
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Bulk Purchases: If you are interested in purchasing our eBooks in bulk for educational purposes, corporate training, or retail distribution, we offer special pricing for wholesale orders.
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Partnerships: We welcome partnerships with educational institutions, language schools, bookstores, and other organizations looking to offer our eBooks to their audience.
2. Contact Information
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Inquiry Process: For all wholesale inquiries, please contact our wholesale team at margauxbernard31@gmail.com.
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Required Information: When reaching out, please provide the following details:
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Your name and contact information
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Organization name and type
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Intended use of the ebook (e.g., educational, corporate training, resale)
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Estimated quantity of ebooks needed
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3. Pricing and Terms
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Discounts: We offer competitive discounts for bulk purchases. The discount rate will vary based on the quantity ordered.
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Payment Terms: Payment terms for wholesale orders will be discussed and agreed upon during the inquiry process.
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Delivery: All wholesale orders will be delivered digitally. No physical items will be sent.
4. Licensing and Restrictions
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Personal Use: Wholesale purchasers are granted a limited license to distribute our eBooks to their students, employees, or customers.
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Restrictions: The ebooks cannot be modified, resold individually, or redistributed in any manner that violates our terms and conditions.
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Compliance: All wholesale partners must comply with our usage rights and intellectual property policies.
5. Support and Training
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Customer Support: We offer dedicated support for our wholesale partners to ensure a smooth and successful integration of our eBooks into your program or offering.
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Training Materials: Upon request, we can provide additional training materials and resources to help you effectively use and promote the ebook.
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By adhering to this customer care policy, we aim to provide you with the best possible experience as you embark on your journey to mastering French. Thank you for choosing our ebook, and we look forward to supporting your learning adventure!
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments